I bring 17+ years of experience in customer service, logistics coordination, and team leadership, supporting telecom, e-commerce, and gaming accounts. I am experienced in handling email and chat support, resolving escalations, and delivering efficient, customer-focused solutions. My background includes shipment coordination, working with drivers and dispatchers, scheduling pick-ups and deliveries, and managing customer concerns related to accounts, payments, and returns. I also have experience in content moderation, ensuring adherence to platform guidelines across chats and user-generated content. I have worked with tools such as CRM platforms (e.g., Zendesk/Freshdesk), Google Workspace, and communication tools like Slack and email systems. As a Team Leader, I handled KPI tracking, coaching, performance management, and team development. I am detail-oriented, reliable, and able to multitask under pressure while maintaining accuracy and professionalism in remote work environments.
