In my previous role, I served as a Customer Service Representative, where I successfully handled various aspects of technical support. This included proficiently managing email escalations, utilizing tools for remote email settings, navigating managerial escalations, and efficiently utilizing the company's engineer ticketing system. I am adept at handling concurrent chats (3-5 at a time) while ensuring a seamless customer experience.
My technical acumen extends to mesh and router configurations, providing TV box setup assistance, and addressing aerial support escalations. I take pride in updating customers on ongoing faults and ensuring that each interaction contributes to an overall positive customer experience.
