I’m a Customer Service Representative with over 8 years of experience providing email, chat, and phone support for top global brands, including e-commerce and tech accounts. Skilled in handling billing inquiries, processing refunds, and resolving customer issues efficiently. I’m proficient with CRM tools such as Salesforce, Shopify, Citrix, and Gorgias, and known for delivering excellent customer satisfaction through empathy, accuracy, and professionalism. I’m now looking to bring my expertise to a remote or online customer support role where I can continue helping customers and supporting business growth.
