E-commerce professional with over nine years of experience managing online retail operations across multiple sales channels, including company websites, Amazon, and eBay. Highly experienced in using Shopify as a primary e-commerce platform to manage products, orders, and overall store performance.
Skilled in delivering excellent customer service through phone, email, and live chat, with a strong ability to resolve issues efficiently and maintain high customer satisfaction. Experienced in content management and basic design using Adobe Photoshop and Canva to support product listings, promotional materials, and online branding.
Proficient in business and support tools such as Shopify, Zoho, Zendesk, Airtable, Notion WordPress, GoDaddy, Hubstaff, Slack, Gorgias, Shiphero, as well as Microsoft Office and Google Workspace. Comfortable working with a wide range of software commonly used in remote environments, with a reputation for being adaptable, detail-oriented, and reliable.
Committed to helping businesses grow through effective e-commerce management, streamlined operations, and strong customer engagement.
