I am a licensed pharmacist and Virtual Medical Assistant proficient in navigating AthenaOne EMR. My responsibilities include verifying whether a patient’s insurance plan requires prior authorization or a referral, referring patients to in-network specialists based on their coverage, and communicating referral details along with any additional instructions the patient may need for their visit.
In addition to my clinical background, I bring 1 year of experience as a Customer Service Representative, where I honed my phone handling, typing speed, multitasking, and problem-solving skills. This combination of healthcare knowledge and customer service experience allows me to deliver efficient, patient-centered virtual support with professionalism and care.
