A versatile and highly seasoned professional with 10 years of combined experience in the digital workforce, featuring an 8-year tenure in BPO (Inbound, Outbound, Chat, and Email support) and 2 years as a Virtual Assistant. Equipped with a typing speed of 50 WPM (90% accuracy) and a robust technical toolkit designed to optimize business operations. A power-user of CRMs and ticketing systems like Pipedrive, Vicidial, and Zendesk, with hands-on expertise in workflow automation using Zapier and Coupler. Exceptionally organized, tech-savvy, and adept at managing remote workspaces through modern collaboration tools like Slack, Notion, and CMP to deliver top-tier support and administrative efficiency.
