Technical Skills:
? Proficient in troubleshooting hardware and software issues for desktops, laptops, and
peripherals, resolving 95% of issues on the first attempt.
? Advanced knowledge of Active Directory for user account management, password
resets, and permission configurations.
? Basic router configuration and troubleshooting for network stability.
? Expertise in computer assembly and disassembly (Dell, HP, Lenovo) for hardware
diagnostics and repairs.
? Strong understanding of computer networking (cabling, IP configuration, telnet, netsh,
ping, tracert).
? Operating System installation/reinstallation (Windows 7, 8, 10, 11) to ensure optimal
workstation performance.
? Printer support, network printer mapping, user management, and troubleshooting,
reducing printing downtimes by 30%.
? Wireless support (driver updates, resets, and troubleshooting) for seamless connectivity.
? VPN support (reinstallation, protocol reconfiguration, and escalation) for secure remote
access.
? Proficient with remote support tools (TeamViewer, RDP, AnyDesk, Ninja, Google Chrome
Remote, Windows Quick Assist).
? Server movement, installation, and maintenance.
? Proficient in ticketing systems (in-house systems, Zendesk), consistently maintaining a
98% resolution rate within SLAs.
Data Entry Skills:
? Proficient in MS Word, Excel, and PowerPoint.
? Typing speed: 40 to 50 WPM.
? Data sorting, encryption, and file conversion.
? Google Docs, Sheets, Slides, and Drive.
Search Engine Skills:
? Google, Bing, Yahoo, DuckDuckGo.
Editing Skills:
? Canva, Adobe Photoshop, MS Paint, Microsoft ClipChamp.
