In my previous role as a Medical Claims Analyst, I specialized in analyzing complex claims, gathering documentation, and resolving discrepancies to ensure timely payment posting. My work resulted in consistently hitting KPIs, including a 98 accuracy rate in claims processing and a 30% reduction in denial rates for my team. I am well-versed in denial management strategies, AR follow-up protocols, and payment posting workflows, which align directly with the execution-focused nature of this project.
Additionally, my 10 years of customer service experience have honed my ability to communicate effectively with stakeholders, resolve client concerns, and maintain meticulous documentation using tools like Microsoft Office and Google Workspace. I thrive in fast-paced environments and am adept at multitasking to meet tight deadlines without compromising quality.
