A resourceful individual with more than 10 years of experience in the BPO industry, more than 5 years as a customer service representative, and more than 5 years as a Quality Assurance Analyst who consistently meets and exceeds productivity goals, maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and meets client's needs. Worked as a Care Advisor and Coordinator for over 2 years helping customers get home care referrals. Also worked as a Medical Biller for 3 years focusing on claims submissions and charge entries, claim denials, research and follow up on unpaid claims, and perform posting charges.
