A dedicated professional with twelve years of BPO industry expertise. As a third party collections officer, where I began my BPO career, I developed my perseverance in turning every call into dollars. On my first post, I also improved my skip tracing abilities. I honed my customer service abilities as a first party collections officer on my second posting. I have acquired new abilities in the Mortgage Line of Business at my second firm. I was able to advance my career as a collections specialist, or account receivables specialist, at my most recent employer by acquiring new abilities.