• 2 years of experience as an Amazon product lister, researcher, and in creating Purchase Orders.
• 14+ years of experience in Customer Service Post, either through Phone, Email, and chat support, or face-to-face interaction.
• 3+ years of e_commerce experience as an email customer support and order fulfillment.
• 3 years and 3 months of solid experience as a Technical Support Representative. Providing Inbound and Outbound technical support through phone, email, and chat. IT helpdesk by troubleshooting
software, hardware, and even networking problems of DellTM desktops, laptops, printers, wireless routers, and access points. Creating Tickets if needed to dispatch field technician(s) to replace defective parts.
• 5 years experience in the Inbound sales; 2+ years experience in handling Resolution tickets; 6+ years in handling fulfillment tickets thru email, chat, & phone support.
Verified
