Thank you for visiting my profile!
I have extensive experience as an Airbnb Case Manager, where I handle complex issues and make fair, final decisions based on company policies and unique situations. I am responsible for resolving disputes, claims, and complaints, and conducting supervisor calls.
Previously, I worked as a sales manager for the reservation team at Sonder. In this role, I led a sales team and ensured that our units received optimal bookings. I am skilled in creating new listings and optimizing them to enhance their visibility and attractiveness to potential guests.
Additionally, I have served as a Property Manager, overseeing multiple units in Dubai, the USA, Italy, London, and Mexico.
Here’s what I can bring to the table:
Expert Guest Communication
Maintenance of Positive Reviews and Reputation
Handling Disputes and Bad Reviews
Listing Creation and Optimization
Coordination and Hiring of Cleaners, Handymen, and Other Vendors
Revenue and Expense Reporting
Many more
I’d love to discuss how I can support your needs further. Let’s schedule a quick call!
