A results-driven Customer Service Advisor with 3 years of experience specializing in KYC, Risk, and Payments (internal processes). Committed to identifying customer needs and providing effective solutions to their issues. Nearly 3 years of expertise as a Zendesk Administrator, with a strong focus on optimizing internal processes and improving operational efficiency. Additionally, a Certified Six Sigma Yellow Belt holder, with a solid foundation in process improvement methodologies, operational efficiency, and cross-functional collaboration.
