Results-driven Operations Manager with a Bachelor’s degree and more than 9 years of experience overseeing customer service, appointment setting, sales operations, and team performance. Proven track record of streamlining workflows, improving operational efficiency, and driving consistent revenue growth while maintaining high service standards. Adept at cross-functional coordination, KPI tracking, process optimization, and scaling day-to-day operations in fast-paced environments.
Credit Repair Specialist, Dispute Manager, and Operations Leader with 6+ years of expertise in financial consulting, credit analysis, and dispute resolution. Extensive experience managing dispute operations end-to-end, supervising dispute workflows, ensuring compliance with FCRA, CROA, and industry regulations, and maintaining quality control across bureau and creditor communications. Skilled in training and managing teams, implementing SOPs, monitoring performance metrics, and optimizing turnaround times.
Brings a balance of strategic oversight and hands-on execution, combining analytical rigor with a customer-focused approach to deliver measurable financial outcomes, operational excellence, and scalable business growth.
