Dedicated and seasoned hospitality and property management professional with over 10 years of comprehensive experience in guest relations, operations, and digital booking platforms. I have successfully served as a Front Office Manager, enhancing guest experiences and streamlining operations, while also providing technical support consultancy for Opera PMS, a widely used property management system in the hotel industry.
Beyond hospitality, I bring strong expertise in Airbnb Resolution Support, handling mediation between guests and hosts for refund issues, AirCover claims, review disputes, account concerns, listing publication, damage claims, and guiding users through listing setup and dashboard optimization. I have managed portfolios of 40+ properties across Airbnb, -----------, VRBO, and optimized pricing strategies via Pricelabs.
My technical proficiency extends to multiple Property Management Systems (PMS) in the real estate industry, including PropertyMe, Property Tree, AppFolio, and Buildium. I have hands-on experience in managing invoices, rental bond invoices, and financial reporting using QuickBooks and am Xero Certified.
In addition, I leverage Canva and Mailchimp to design and
execute email marketing campaigns, establish automated newsletters for tenants, and support digital branding initiatives. I am also skilled in drafting leases, coordinating housekeeping reports for accurate cleaning schedules, and managing vendor relationships to ensure seamless property operations.
With a unique combination of managerial leadership, technical expertise, financial acumen, and digital marketing skills, I position myself as a valuable asset in the evolving landscape of hospitality and property management. I thrive in ensuring operational excellence, optimizing guest satisfaction, and adapting to the dynamic needs of both the travel and real estate industries.
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