Graduate of Information Technology with over 9 years of business process outsourcing experience ( Customer Representative, Collections Agent, Team Leader) I an confident that I have the skills and experience to excel in this role.During my time in customer service, I have gained extensive knowledge of customer service protocols, troubleshooting, and problem solving. I have also developed strong interpersonal skills which have enabled me to build positive relationship with customers. I possess a natural ability to remain calm under pressure and I an able to think quickly and efficiently in order solver customer queries.I am motivated and reliable individual who is passionate about providing the best possible customer service possible.I am an effective communicator both written and verbal and I am able to communicate with customers in a professional and courteous manner. I am also confident in my ability to provide accurate and appropriate information to customers in a timely manner.
