Virtual Assistant | Admin Support | Customer Service | E-Commerce (Amazon FBA Specialist)
Hi! I’m a results-driven Virtual Assistant specializing in Administrative Support, Customer Service, and E-Commerce operations, particularly Amazon FBA reimbursements and account management.
I help businesses stay organized, recover lost revenue, improve customer satisfaction, and streamline daily operations.
Administrative Support
I provide reliable and structured admin support to keep your business running smoothly:
- Managed and prioritized high-volume email communications
- Ensured timely responses to urgent requests
- Organized files, reports, and documentation
- Maintained structured spreadsheets using:
- XLOOKUP
- Pivot Tables
- SUMIF / COUNTIF
- Built dashboards in Looker Studio for performance tracking
- Workflow automation to improve efficiency
- Task management and project tracking in Asana
Customer Service (Email & Chat)
With experience as a Customer Service Representative, I bring:
- Strong communication skills
- Empathy and professionalism
- Ability to handle complex concerns
- Clear documentation of cases and resolutions
- Fast response time and customer-first mindset
I ensure customers feel heard, supported, and valued — while protecting your brand reputation.
E-Commerce & Amazon FBA Operations
As an Amazon FBA Reimbursement Specialist, I help sellers recover money and maintain account accuracy by handling:
- Lost & damaged inventory cases
- Overcharged FBA fees
- Shipment reconciliation
- Unprocessed refunds
- Inbound shipment discrepancies
- Inventory audits
- Invoice verification
- Case creation & follow-ups inside Seller Central
My goal is to maximize reimbursements and minimize revenue loss for your e-commerce business.
Leadership & Team Support
- Trained and supported new hires on SOPs and workflows
- Delegated responsibilities as Team Leader
- Ensured smooth coordination and task completion
Tools I Use
- Amazon Seller Central
- Google Sheets & Google Workspace
- Looker Studio
- Asana
- Canva
- Salesforce CRM
- AI Tools (ChatGPT & Gemini)
What You Can Expect
- Organized and proactive admin support
- High-quality customer service
- Accurate Amazon reimbursement processing
- Data-driven reporting & automation
- Clear communication & reliability
I help businesses stay organized, improve customer experience, and grow their e-commerce operations efficiently.
If you need a dependable Virtual Assistant who delivers quality results — I’d love to work with you.
