I specialize in service coordination and dispatch support, with hands-on experience using ticketing systems and CRM tools in a high-volume customer service environment. My background includes managing service requests, updating work orders, scheduling appointments, and coordinating with field technicians to ensure timely job completion.
What I bring to your team:
CRM & Ticket Management: Experienced in handling service tickets, updating job statuses, documenting customer interactions, and maintaining accurate records using CRM and support systems.
Dispatch & Scheduling Tools: Skilled in managing appointment calendars, assigning technicians based on availability and urgency, and coordinating service routes efficiently.
Data Entry & Workflow Tracking: Strong attention to detail when handling service documentation, updating work orders, and maintaining organized scheduling logs.
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