Efficient customer service professional with 7+ years of experience. The accounts involved billing, retail and sales. I’ve also worked in the escalations department as the last sort of assistance for complex issues. I handled a team as well which I love the most being a leader. I handled 100+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction. I received an average 95% customer satisfaction rating, 10% higher than the company average. Proficient in video conferencing platforms such as Zoom, Hangouts, and Skype, able to communicate with customers across a variety of channels. I meet deadlines, and don’t make promises I can’t keep. I’m a team player, but can steer the ship alone if needed. I look forward to working with you in providing excellent customer service and anything else you may need help with.
