I have almost five years of experience in the BPO industry, handling telecommunications, financial, and healthcare accounts. I started as a Customer Service Representative for a telco account, providing customer support and technical troubleshooting. I then worked in a financial account, assisting customers with disputes and prepaid debit card inquiries. Most recently, I worked in healthcare, processing prescription requests, verifying insurance coverage, and later handling hospital records through document typing and EMR indexing. I'm experienced in using Zendesk, quick to learn new CRM tools, and always eager to improve my skills. I'm looking for an opportunity where I can continue to grow and contribute to the team's success.
