Results-driven Business Operations and Customer Operations Specialist with 9+ years of experience supporting global organizations across financial services, education, and customer support. Experienced in business operations, customer service, CRM management, client onboarding, scheduling, reporting, records management, and administrative support.
Throughout my career, I've managed portfolios of 400+ accounts, handled 60–80 customer interactions daily, maintained databases with over 10,000 records, and consistently met quality, compliance, and productivity targets. I am recognized for being organized, detail-oriented, and able to manage multiple priorities with minimal supervision.
I help businesses improve day-to-day operations by delivering accurate documentation, efficient workflow management, responsive customer support, and dependable operational support—allowing teams to stay organized and focused on growth.
