I am a results-driven Learning & Development professional with over 5 years of progressive experience building, scaling, and managing high-impact training operations within the BPO sector. My expertise spans the entire lifecycle of educational design, from conducting rigorous enterprise needs analyses to architecting and developing interactive digital learning experiences using the ADDIE and SAM frameworks. Throughout my career, I have successfully transitioned from front-line customer support to leading site-wide training initiatives as a Learning Experience Manager. I specialize in bridging the gap between high-level operational goals and day-to-day workforce capability by creating targeted, engaging curricula for both onboarding and tenured staff advancement.
As an instructional design and e-learning specialist, I bring advanced technical proficiency in rapid authoring tools, specifically leveraging Articulate Rise 360 and Easygenerator to build sleek, responsive, and engaging courseware. My operational background includes managing comprehensive training calendars, designing specialized evaluation tools, and aligning programs directly with international business metrics. A core strength of mine is strategic stakeholder management; I am highly experienced in collaborating directly with executive leadership, Operations Directors, and international counterparts to identify performance gaps and implement rigorous training guidelines that maximize task mastery.
Whether you need a strategic partner to build an internal training department from scratch, or a hands-on developer to convert complex business processes into crisp, modern asynchronous modules, I bring the technical and analytical tools to deliver measurable performance improvements. I am fully proficient in integrating learning solutions alongside everyday business tools like Salesforce, Zendesk, Google Workspace, and Microsoft Office. Let’s connect to discuss how I can help streamline your onboarding pipelines, upskill your remote teams, and build a scalable learning ecosystem for your business!
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