I am a BS Computer Engineering graduate with strong experience in customer service, technical support, financial, and healthcare accounts.
I have handled Telco, Fraud Analysis (financial), and Healthcare accounts as a Provider Services Advocate. I am experienced in inbound and outbound calls, chat, and email support. In the healthcare account, I process authorizations and claims, verify benefits, check eligibility, and assist providers with billing and account concerns. I have also completed HIPAA training and understand the importance of handling sensitive information with confidentiality and accuracy.
I am knowledgeable in ticketing systems, documentation, issue resolution, and proper case escalation. I am detail-oriented, organized, and comfortable working independently with minimal supervision.
I am committed to delivering efficient, professional, and reliable support to clients and customers.
