I help businesses optimize Intercom, automate customer support workflows, and build scalable customer experience systems.
I currently work as an Intercom System Admin supporting multiple brands and customer support operations. My experience includes Intercom workspace management, inbox structure, routing rules, tags, workflows, reporting, agent enablement, knowledge base updates, and AI-assisted support improvements.
Before moving into system administration, I worked as a contact center agent for international accounts across healthcare, telco, sales, technical support, and customer service. This gives me a strong understanding of both sides of support: the frontline customer experience and the backend systems needed to make support teams faster, more organized, and more effective.
I can help with:
Intercom workspace setup and optimization
Inbox structure, routing, tags, and team assignment logic
Customer support workflows and automation
Fin AI / AI-assisted support improvement
Help Center and knowledge base recommendations
Customer onboarding and communication workflows
Reporting, adoption tracking, and support visibility
Agent enablement, documentation, and process improvement
Troubleshooting support operations issues across connected tools
I have experience working around ecommerce and support tools such as Shopify, Recharge, Sticky, UltraCart, Konnektive, Aircall, Attentive, Microsoft Teams, and Power Automate.
My strength is combining real customer support experience with system/admin-level Intercom knowledge. I can support customers directly, improve internal workflows, and help teams get more value from Intercom.
If you need someone who understands Intercom, customer support operations, workflow optimization, and AI-assisted support processes, I’d be happy to help.
Verified
