Previously led multiple teams in Amazon customer Service for more than 3 years, overseeing their performance and ensuring service excellence. Implemented efficient work processes and quality control measures, resulting in specific achievement or improvement. Conducted regular performance evaluations, providing feedback, coaching, and recognition to tea-----------mbers. Developed and delivered training programs to enhance employee skills and product knowledge. Acted as a liaison between the team and upper management, effectively communicating goals, targets, and updates. As a teacher, assess student progress, provide timely feedback, and implement remedial measures where necessary.
#Amazon
Verified
