Expert in handling chats, calls, and emails, with a focus on delivering efficient and compliant customer service.
Experienced in both international and local sectors of the gambling and gaming industry. Previously worked at Entain as a Trainer and Supervisor, building a strong foundation in operations and team management.
Currently a Team Leader at a start-up company, leading efforts in creating and improving SOPs to meet government regulations. Our team handles payments, fraud, AML, and customer service operations.
