Highly skilled IT graduate with an extensive eight-year background in providing technical support for BPO companies, including a successful year as a team lead for a service desk. I bring a wealth of experience in managing complex technical issues, optimizing processes, and leading teams to deliver exceptional customer service. Complemented by targeted leadership training, I have developed a strategic and results-driven approach to problem-solving. Having recently transitioned into content creation, I am eager to apply my unique blend of technical expertise, leadership acumen, and creative thinking to a content researcher role. My ability to synthesize information, coupled with a strong analytical mindset, positions me as a valuable asset in conducting in-depth research and producing high-quality content. Excited to bring my diverse skill set to contribute effectively to a dynamic and innovative content research position.
