I am an experienced Customer Service Representative and Medical Insurance Specialist with a strong background in the US healthcare industry. I have handled patient scheduling including booking, rescheduling, and cancellation of appointments, managed referral processes, and provided timely billing alerts to patients. I am skilled in insurance verification across different US insurance plans, checking eligibility, benefits, and coverage to ensure accurate information before services are rendered. I also have experience with claims processing, identifying issues, and coordinating follow-ups to reduce denials and delays. In addition, I am familiar with using eClinicalWorks (eCW) and other healthcare tools to document patient information, verify insurance, and support daily clinic operations while delivering professional and empathetic customer support.
Verified
