I am a customer support professional with a strong hospitality-driven approach and a proven ability to deliver exceptional customer experiences. My background combines international hospitality standards, e-commerce support expertise, and professional communication skills developed through hands-on experience in both corporate and customer-facing environments.
One of the most valuable experiences in my career was completing a one-year J-1 Cultural Exchange Program at the Gaylord Opryland Resort in Nashville, Tennessee. Working in a fast-paced US hospitality environment strengthened my communication skills, emotional intelligence, and ability to handle customer concerns professionally and efficiently. It also gave me a deep understanding of US-based customer service expectations and workplace culture.
In the e-commerce industry, I specialize in post-purchase customer support for Shopify brands. My experience includes managing orders, handling refunds and store credits, tracking shipments through 17Track and YunTrack, and resolving customer concerns with empathy, accuracy, and professionalism. I believe great support goes beyond answering tickets — it’s about building trust, protecting brand reputation, and creating loyal customers.
I am highly organized, detail-oriented, and comfortable working in fast-paced environments while following SOPs and maintaining high-quality service standards. I am also proficient in tools such as Spark, Outlook, Gmail, Shopify platforms, and administrative data management systems.
My professional experience includes working as an Executive Virtual Assistant, where I managed administrative coordination, client communication, and operational support, as well as providing high-volume guest relations support in the hospitality industry.
I graduated with a Bachelor of Science in International Tourism Management and received a Silver Academic Excellence Award, reflecting my dedication, discipline, and commitment to continuous growth.
I am currently looking for a long-term opportunity where I can contribute meaningful value, grow with a team, and consistently provide customers with a positive and professional experience. I am proactive, dependable, adaptable, and committed to delivering work that meets high standards.
