Dedicated and results-oriented professional with over 5 years of comprehensive call center experience, encompassing chat, email, phone calls,
and case management. Proven expertise in handling challenging scenarios, including loyalty retention calls with irate and frustrated callers. Meticulously managed fraud cases, demonstrating exceptional attention to detail. I have effectively communicated with residents, customers, managers from property management companies, and business owners. My commitment to delivering outstanding service in diverse contexts underscores my adaptability and ability to thrive in dynamic work environments.
