I'm a customer service and sales professional with over 3 years of BPO experience and 9 months as a Team Leader handling 25 agents. I'm great at de-escalation, coaching, and hitting KPIs, and I love helping teams improve and stay motivated. I'm also skilled in CRM tools, Microsoft 365, Excel, and data tracking. I work well under pressure, stay organized, and always aim to give excellent customer experiences while keeping things efficient and smooth for the team.
