Business Virtual Assistant | Real Estate Admin / Transaction Coordinator
Administration & Phone Sales Specialist | B2B Appointment Setter | Sales-Focused Virtual Assistant
Hi, I’m Carolyn — a reliable and detail-oriented Business Virtual Assistant with 3+ years of experience supporting growing businesses through administrative support, customer service, real estate coordination, and sales assistance.
I help business owners stay organized, responsive, and efficient. Whether it’s managing inboxes, handling customer inquiries, coordinating transactions, or following up with leads, I make sure nothing falls through the cracks.
I specialize in providing calm, solution-focused support — even in complex situations involving billing, payments, account concerns, and order issues. My goal is always the same: resolve issues efficiently, protect your brand reputation, and keep your customers happy.
Results I’m Proud Of:
Maintained 95%+ customer satisfaction through efficient and empathetic support
Handled 20+ calls and live chats daily while consistently meeting KPIs
Reduced repeat contacts and resolution time through clear, accurate communication
How I Can Support Your Business:
Administrative & Operations Support
• Inbox and email management
• Calendar scheduling and meeting coordination
• Appointment setting and follow-ups
• Data entry and data validation
• File organization and document formatting
• Task tracking and workflow management
• Process documentation & SOP creation
Customer Service & Sales Support
• Email, phone, and live chat support
• Account, billing, payment, and order assistance
• First Call Resolution (FCR)
• Handling complex customer cases
• Outbound follow-ups
• Lead generation & qualification
• Prospect nurturing
Real Estate Support
• Transaction coordination
• Property search & listing management
• Contacting property owners (phone/SMS/email)
• CRM lead organization (Google Sheets & CRM systems)
• Listing coordination & uploading property details
• Compliance checks & document management
• Transaction reporting & record maintenance
Social Media Support:
• Content planning & post scheduling
• Social media engagement
• Community moderation
Tools & Platforms:
QuickBooks | HYFIN | Eckoh Payment
Google Workspace (Docs, Sheets, Gmail, Forms)
Microsoft Office (Word, Excel, Outlook, PowerPoint)
Slack | Microsoft Teams | WhatsApp
Zillow | Prime Agent | Dotloop | Trello
Canva | CapCut | ChatGPT | Grammarly | Google Gemini
TikTok | Facebook | Instagram | YouTube | -----------
Why Clients Work With Me
Highly organized and detail-oriented
Strong written and spoken English communication
KPI-driven and results-focused
Proactive, trustworthy, and self-motivated
Comfortable working US time zone (night shift)
Stable high-speed internet, dedicated workspace, and noise-canceling headset
Let's get started:
Message me on Upwork
Click “Schedule a Meeting”
Let’s hop on a quick discovery call
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