I've been part of BPO industry for quite sometime now, I handled different types of LOB/s. I've been with finacial account, healthcare and most of my experience are with TELCO accounts. I encountered different types of customers, business owners, and consumers, i can say that having in this field taught me how to address their concerns, provide an accurate and long-term resolutions with each of the customers i worked with, and i can say that im knowledgeable enough to gage what are benefits of a resolution I'll provide according to their business needs and/or their individual needs in a day to day basis.
