Experienced Customer Support Specialist with Expertise in E-commerce, Digital Banking, and Fraud Investigation
Are you looking for a reliable and well-rounded support professional to strengthen your e-commerce or digital operations? I bring over 6 years of experience across leading platforms, delivering exceptional customer service, resolving complex disputes, and managing KYC/fraud investigations with accuracy and professionalism.
I specialize in end-to-end support for order tracking, returns, refunds, shipping issues, and dispute resolution across email, chat, and phone. My background also includes handling escalations, training new agents, managing customer data, and collaborating cross-functionally to improve support processes. Whether it’s assisting buyers, sellers, or banking clients, I ensure every customer interaction is smooth, professional, and satisfaction-driven.
Let’s work together to streamline your support operations and elevate customer loyalty. Ready to deliver results? Let’s connect!
Tools I’ve Used:Zendesk, Freshdesk, SalesforceShopify, Shopee Seller Center, Amazon PortalGorgias, Helpscout, LiveChatGoogle Suite (Docs, Sheets, Slides)CRM Tools & Internal DashboardsKYC/Fraud Monitoring Systems (iFrend, CIMSv3)
Core Skills:E-commerce Customer Support (Amazon, Shopee)Order Tracking, Shipping, Returns, and RefundsFraud Detection & Dispute ResolutionKYC & Enhanced Due Diligence (EDD)Ticketing & Escalation ManagementEmail, Chat & Phone Support MasteryProcess Documentation & SOP BuildingKnowledge Base & Help Center ManagementCRM/Data Entry & Quality AssuranceCustomer Experience Optimization
Soft Skills:Calm under pressureEmpathetic communicatorStrong attention to detailFast learner, process-drivenHighly dependable & proactiveExcellent English writing & speaking
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