I am a Quality Assurance professional who believes that great operational results come from a blend of strict data tracking and effective team alignment. Over the past 7 years at Concentrix, I have had the opportunity to build and optimize quality workflows across e-commerce, digital services, and content moderation.
In my recent role as a Sr. Quality Evaluator for content moderation, my daily focus has been protecting platform integrity by ensuring strict policy compliance while maintaining a 95%+ audit accuracy rate. When I served as an Acting Quality Supervisor for 11 months, I stepped up to manage daily operations for three lines of business. In this capacity, I led 16 quality evaluators and collaborated with the Training and Operations teams to resolve quality issues and drive performance metrics.
I enjoy digging into the details, identifying performance gaps, and finding smarter ways to manage data. To achieve this, I rely heavily on advanced Excel automation, business analytics, and AI tools to make quality reporting seamless.
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