As a seasoned Senior Manager with over 16 years experience and a certified Lean Six Sigma Black Belt, I bring a wealth of knowledge that extends beyond operations to include successful oversight of recruitment, QA, and WFM departments. Throughout my career, I've spearheaded the launch of four groundbreaking accounts and inaugurated the first Mopro Site in Cebu City, managing up to 800 FTEs.
With a proven track record of achieving financial and operational KPI goals, my nearly 5 years of experience working in the US have significantly broadened my knowledge, skills, and expertise in building relationship with external and internal stakeholders. Armed with the rigor of a Lean Six Sigma Black Belt, I possess formidable analytical, organizational, and problem-solving skills, enabling me to formulate effective action plans for enhancing customer satisfaction, quality, productivity, service level agreements, and other key metrics.
