I’m a results-driven Virtual Assistant with 10+ years of experience optimizing daily operations and managing omni-channel customer support for e-commerce, SaaS, and automotive companies. Certified in Shopify, Gorgias, and HubSpot, I excel at eliminating ticket backlogs and boosting customer retention. I am deeply proficient in industry-standard CRMs, helpdesks, and collaboration tools, making me highly adaptable to any team's existing workflow.
