I am an experienced Customer Service and Technical Support professional with 6 years of experience supporting customers and clients across US and UK-based accounts. Throughout my career, I have worked with well-known companies and accounts including Amazon, AT&T, UnitedHealthcare, T-Mobile, and Deliveroo.
I am currently working as a Seller Support Associate at Amazon, where I support sellers within an e-commerce marketplace environment. This role has strengthened my knowledge of e-commerce operations, seller support, problem-solving, customer experience, and handling issues accurately and efficiently.
My previous experience includes customer service, technical support, order and delivery-related concerns, account assistance, troubleshooting, complaint resolution, and providing timely solutions while maintaining professionalism and attention to detail.
I have experience using Zendesk, Salesforce, G Suite, Microsoft Office, and various account-specific systems. I am also comfortable learning new software, CRM platforms, order-management systems, and other tools required for a role.
I consider myself a reliable, detail-oriented, adaptable, and hardworking professional with excellent English communication skills. My call-center experience has helped me develop strong communication, organization, time-management, multitasking, and problem-solving skills.
I am currently looking for a part-time remote opportunity that I can pursue alongside my full-time employment. I am particularly interested in customer service, e-commerce support, seller support, order management, virtual assistance, administrative support, email/chat support, and other remote roles where I can utilize my existing experience and continue developing my skills.
I am committed to providing high-quality work, meeting deadlines, communicating professionally, and becoming a dependable member of the team. I am open to long-term part-time opportunities and flexible arrangements that are mutually beneficial.
