I’m a Customer Support Representative with experience supporting fashion, wellness, accessories, and supplement brands. I specialize in providing warm, solution-focused support for Shopify-based stores using Gorgias, Hostinger, and Kaching Subscription.
I handle email and chat support, order management, refunds, cancellations, exchanges, shipment tracking, and subscription concerns including skipping shipments, cancellations, and subscription refunds.
I’m proactive, patient, and skilled at handling escalations while maintaining a positive customer experience and protecting the brand’s reputation.
Skills & Experience
Shopify order management
Kaching Subscription support
Refunds, replacements & cancellations
Tracking & delivery issue resolution
Chargeback prevention support
CRM management & macros<8efe80624d780eba0c6493ec45140364>Email & chat customer support
Achievements
Processed 60–80 refunds weekly with high accuracy
Maintained a 95% CSAT score
Resolved customer concerns efficiently with low escalation rates
I’m reliable, adaptable, and able to work independently or as part of a remote team while delivering professional and empathetic customer support.
