If you're looking for a reliable Customer Service VA who can handle high-volume support, resolve escalations, and keep your customers happy, you're in the right place.
I have 6+ years of experience in customer service and retention, supporting clients through phone, email, and live chat. I don’t just answer tickets — I help businesses retain customers, reduce churn, and maintain strong relationships.
Here’s how I can support your business:
- Handle 60-80+ customer interactions daily (phone, email, chat)
- Resolve escalations using proven de-escalation techniques
- Manage tickets and workflows in Zendesk, Salesforce, and HubSpot
- Maintain fast response times and meet SLA targets
- Coordinate appointments, follow-ups, and scheduling
- Deliver professional, empathetic, and solution-focused communication
Tools I use daily:
Zendesk | Salesforce | HubSpot | Google Workspace | Slack | Zoom | Calendly
Why choose me:
• Strong background in customer retention and escalation handling
• Experienced in fast-paced, high-volume environments
• Reliable, detail-oriented, and easy to work with
• Fully equipped remote setup with backup internet and power
If you need someone who can represent your business professionally and take care of your customers like they matter — let’s talk.
Verified
