With more than 10 years of experience as a Customer Service Representative, and 2+ years of experience as a Customer Service Team Lead, my main responsibility is to provide exceptional customer service to clients. As the primary point of contact for customers, my priority revolves around answering their questions, resolving their complaints, and ensuring their satisfaction. With this role, I have developed excellent communication skills, am detail-oriented, and can handle multiple tasks simultaneously.
Responsibilities:
• Provide excellent customer service via phone, email, and chat.
• Respond to customer inquiries and concerns in a timely and professional manner.
• Investigate and resolve customer complaints and issues.
• Accurately document customer interactions and transactions.
• Work collaboratively with other teams to resolve customer issues.
• Continuously improve customer service skills and knowledge of company products and services.
• Identify opportunities to upsell and cross-sell products and services to customers.
• Meet or exceed customer service performance metrics.
Other Skills:
• Ability to handle multiple tasks and prioritize effectively
• Strong problem-solving skills and attention to detail
• Proficient in Microsoft Office and customer service software
• Ability to work independently and as part of a team
I consistently exceeded performance targets and received positive feedback from customers. My ability to communicate effectively, solve problems, and maintain a positive attitude in high-pressure situations makes me confident in my ability to excel in a customer service role.
With 2+ years of experience as a customer service team leader for a global shipping logistics business, I have developed excellent communication and interpersonal skills. I am a strong leader and skilled problem-solver, able to work effectively in a fast-paced, high-pressure environment. My understanding of logistics and shipping processes allows me to provide exceptional service to our clients.
