With 10+ years of experience in BPO operations, performance management, quality assurance, coaching and leadership development, I help organizations improve performance, drive operational efficiency and make smarter business decisions through data and people development.
My background includes leading performance initiatives for large customer service teams, succession management, recruitment lead management, and executive-level reporting. I currently oversee recruitment performance across multiple sites, analyzing lead performance, contact rates, passer trends, attendance and operational metrics while providing insights that support strategic decision-making.
Throughout my career, I have worked closely with senior leaders and executives to improve accountability, develop frontline leaders, optimize performance and strengthen operational alignment. My strengths include performance analysis, coaching, leadership development, KPI management and cross-functional collaboration.
