Results-driven Healthcare Support and Customer Service Professional with experience in patient billing, payment processing, insurance eligibility verification, quality assurance, and customer relations. Skilled in handling inbound and outbound calls, resolving billing concerns, processing payments, maintaining accurate documentation, and delivering excellent customer service. Experienced in quality monitoring, performance evaluation, root cause analysis, and process improvement. Proficient in Epic EHR, Microsoft Office, Citrix, Cisco Finesse, and other customer support tools. Dedicated to accuracy, professionalism, and helping organizations improve customer satisfaction and operational efficiency.
