With over 7 years of experience working as a customer service representative for reputable financial companies like American Express and Capital One, I have developed a strong skill set in managing customer card information, troubleshooting app issues, handling charge disputes, and conducting fraud investigations.
In my most recent role at Frontdesk, I served as a Trust and Safety Specialist, where I was responsible for Security Background Screening, Payment Processing and Invoice Management, Identity Verification and Anti-Fraud Measures, as well as Guest Communication and Booking Management.
I believe my adaptability, versatility, strong work ethic, and sense of urgency make me a valuable addition to any team. I am particularly drawn to your company because I see that your business aligns well with my skills, allowing me to execute my responsibilities effectively.
