Dynamic and results-oriented Team Lead and Subject Matter Expert (SME) with over 8 years of experience in customer service, technical support, and team management across diverse industries. Proven track record of leading high-performing teams, delivering customer satisfaction, and implementing process improvements. Adept at coaching, performance evaluation, conflict resolution, and driving continuous improvement initiatives. Skilled in utilizing CRM tools, data analytics, and customer-centric strategies to enhance operational efficiency and client loyalty.
