Ensures quality standards are met by proposing immediate feedback and action plans. Develops/updates audit processes and ensure compliance with global standards and quality certifications.Act as point of contact for compliance policy/procedure updates, as required.Provides functional support for resolution of customer queries, request and issues.Liaises with other support teams as required to resolve request/issues in a timely manner and ensures proper documentation, notification and escalation, tracking and follow up of all i-----------.