Working as an IT Professional that focuses on IT Support and System Administration roles. I have a solid experience working with different end users from different regions. I have a solid background in Troubleshooting (Software, Hardware, Network, Softphones, and Printer/Scanner), Active Directory and Azure Active Directory (Account Provissioning, Modification of OU, SecurityGroup, GPO), as well as handling O365 admin task (Installations, Assigning licensed to end users, Email Modifications/Configuration). I also have a background working with MFA, endpoint Secuirty, and VPN. I have used different applications to assist users remotely(BeyondTrust Bomgar, -----------, Techsee). I have a background in Programming as well mainly in Web Development (PHP, HTML, CSS, WORDPRESS, JAVASCRIPT). I have assisted users via different means (Service Now ticket, Chat, or via Whitegloves)
