Professional Summary
Dynamic and highly adaptable Operations Manager and Executive Assistant with over 5 years of experience in high-volume customer service, business operations, and team coordination. Proven track record of single-handedly managing full-cycle operations for multiple US-based service startups, including dispatching cleaning staff, handling client communications, and optimizing workflows. Adept at mastering new platforms quickly and managing simultaneous, multi-channel communications. Eager to leverage extensive administrative, lead management, and guest relations expertise to drive exceptional experiences and support the rapid growth of a thriving short-term rental and property management portfolio.
Skills & Expertise
Hard Skills (Technical & Operational)
+ Operations & Financial Administration: Full-Cycle Operations Management, Accounts Payable/Receivable (AP/AR), Payroll Coordination, Timesheet Management, Scheduling & Route Planning.
+ Systems & Software: GoHighLevel, BookingKoala, Salesforce, Jobber, Notion, Airtable, Slack.
+ Productivity & Workspace: Microsoft Office Suite (Excel, Word, Outlook), Google Workspace, Advanced Email Management.
+ HR & Team Operations: Staff Sourcing, Interviewing, Onboarding, and Small Team Coordination.
Soft Skills (Interpersonal & Communication)
+ Advanced Communication (C2 Level): Clear, professional verbal and written communication across multi-channel platforms (Email, Chat, Phone).
+ Discretion & Integrity: Expert handling of sensitive financial records and confidential personnel information.
+ Problem-Solving & Attention to Detail: Proactive error-catching, workflow optimization, and multi-tasking in high-volume environments.
+ Customer Relations: Exceptional client support, escalation resolution, and relationship retention.
