Executive Virtual Assistant| Content Creation & Social Media Management | Customer Experience (E-commerce, Compliance & Operations Support| Email, iGaming, KYC Verification)

Hello there, I'm Madeline from the Philippines. I have 20+ years of experience supporting customers and business operations in the front-end and supporting the behind-the-scenes running of the business. I’ve worked in fast-paced roles handling customer service, online gaming support (phone, email, live chat, and ticket-based), virtual reception and administrative tasks, compliance checks, risk and fraud detection, and day-to-day business coordination. I also support marketing and social media tasks like content planning, posting, and engagement. I’m someone who helps businesses stay organized, keep customers happy, and make sure day-to-day operations run smoothly.

Tasks I'm very good at:
-Customer support (phone, email, chat)
-Social media management
-Content creation and scheduling
-Social media strategy development
-Digital marketing assistance
-Graphic design & video editing
-Data entry and file management
-Lead generation & lead nurturing
-Risk prevention and fraud checking
-Customer verification (KYC) support
-CRM and database management
-Resume rework and optimization
-LinkedIn profile writing & optimization
-Recruitment and onboarding support
-Candidate screening & interviewing
-Staff rostering, scheduling or coordination
-Technical support (L1/L2)
-Task coordination & project management
-Following up with enquiries and supporting the sales process
-Maintaining accurate records within our CRM systems
-Prepare and maintain accurate reports for sales reporting

For HighLevel (GHL) support:
-Lead database management
-Sales funnel creation & management
-Lead nurturing campaign management
-Customer lifecycle tracking
-Sales pipeline monitoring
-Client onboarding support
-Automated follow-up sequences
-Ticket tracking & resolution
-Appointment scheduling & booking management
-Contact segmentation & tagging

For iGaming Support:
-Managing account concerns and payment inquiries
-Assist in compliance with KYC verification processes
-Works closely with Fraud and AML teams to investigate and resolve flagged cases
-Responding to player inquiries promptly and professionally
-Assisting players with troubleshooting and resolving game-related issues
-Logging and track player interactions and issues
-Analyzing player behavior to anticipate needs and maximize retention
-Handling high-volume inquiries, resolving account and technical issues
-Upsell and re-engage inactive players with other products
-Proactively monitor player feedback and identify trends or recurring issues for improvements

Tools I'm proficient at:
Salesforce, Zendesk, ClickUp, Asana, Notion, High Level (formerly GHL), Confluence, Snowflake, Interana, Canva, CapCut, Figma, Meta Business, Instagram, Facebook, YouTube, LinkedIn, Slack, Zoom, Microsoft Teams, Google Meet, Skype, Viber, WhatsApp, Google Workspace (Gmail, Google Docs, Google Sheets, Google Forms, Google Drive), Microsoft Office (Microsoft Word, Microsoft Excel, PowerPoint, Outlook), Dropbox, OneDrive, ChatGPT, Google Gemini, Open AI

My Availability:
I am available for full-time or part-time work, and I can also take on 10–15 hours per week depending on project needs. I am flexible and open to working across US business hours, and I can also accommodate Australia, UK, EU, and Canada schedules.

Why choose me as your VA:
-With proven Gaming/iGaming experience
-Highly organised, detail-focused, and process driven
-Understanding of responsible gambling practices
-Able to build and maintain long-term relationships
-Able to work independently and collaboratively with a team
-With strong communication & relationship-building skills
-Experience managing customer databases in CRM tools
-Calm under pressure - able to stay solution-focused
-I take full ownership of my work & mistakes
-Self-directed and able to work with minimal supervision
-With reliable high-speed Internet, noise canceling headset & quiet workspace
-Empathetic and patient when handling customer concerns or dissatisfaction

Invite me for interview.
You need an assistant who has the right experience in maintaining high customer experience, ensures you avoid any risk of fraud, keep your day-to-day operations organized and running smoothly. That's me. Message me today and let's chat soon.

Project Management, Office and Administration, AI Tools, Customer Service, Microsoft Excel, Salesforce, Content Creation, Social Media Engagement, Content Management, Administrative Management, Warm Calling, Customer Support Management, Executive Assistance, Admin Data Processing