I have 7 years of experience in customer service and team management, with 4 years as a Subject Matter Expert (SME/CSR III) and 3 years as a Service Manager. In my SME role, I handled escalations, supported frontline teams, and shared process knowledge to improve accuracy and efficiency. As a Service Manager, I led teams, managed daily operations, and introduced improvements that boosted customer satisfaction and productivity.
I want to be known as a dependable and adaptable worker—someone who can solve problems, guide people, and build trust with clients. My focus is on continuous growth, meeting goals, and helping teams succeed while keeping service quality at a high standard.
